Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us in making healthcare work better for everyone through people-led, responsible AI while Caring. Connecting. Growing together. The Inpatient Nurse Informaticist / Clinical Annotation Specialist serves as a clinical subject matter expert supporting the development, validation, and ongoing optimization of AI-driven inpatient utilization management and concurrent review models. This role applies clinical expertise to review medical records, perform annotation activities, validate clinical criteria, and support quality assurance processes that ensure models accurately reflect evidence-based medical necessity, utilization management standards, and regulatory requirements. Working closely with Nurse Informaticist Leads, Data Science, Product, Technology, and Clinical Operations teams, this position contributes to creating clinically sound, scalable, and high-quality AI solutions that support inpatient admission, concurrent review, and length-of-stay determinations. Primary Responsibilities: • Clinical Annotation & Validation • Perform detailed clinical annotation of inpatient medical records based on established guidelines and utilization management criteria • Review and classify clinical documentation to support AI model training and validation activities • Ensure annotation accuracy, consistency, and adherence to established standards • Identify documentation patterns, trends, and opportunities for annotation process improvement • Clinical Quality Assurance • Conduct quality reviews of annotated records to ensure data integrity and clinical accuracy • Assist in validation of AI model outputs against established clinical criteria • Escalate complex or ambiguous cases to clinical leadership for review and resolution • Support ongoing monitoring of model performance and quality metrics • Contribute to development and refinement of annotation guidelines and workflows • Clinical Informatics Support • Serve as a clinical resource for data science and technology teams • Provide clinical insights regarding inpatient utilization management workflows and medical necessity requirements • Assist with model development and testing • Support implementation of new concurrent review and length-of-stay initiatives • Collaboration & Stakeholder Engagement • Collaborate with clinical operations, nursing, physician advisors, product, and technology partners • Participate in cross-functional meetings to provide clinical expertise and feedback • Support training and onboarding of new annotation team members • Contribute to process improvement initiatives that enhance efficiency and quality • Compliance & Regulatory Support • Maintain compliance with organizational, CMS, NCQA, and regulatory standards • Ensure protected health information (PHI) is handled appropriately and securely • Apply evidence-based guidelines and utilization management criteria consistently • Support audit and governance activities as needed You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Optum Home & Community Care is part of UnitedHealth Group and provides telephonic case management services to help members navigate the health care system and access support services. As an RN Case Manager, you would assess members' health status, identify gaps in treatment plans, establish care goals, coordinate with multidisciplinary teams including mental health clinicians, provide patient education and coaching, make referrals to community resources, and facilitate transitions between care settings—primarily through phone calls in a high-volume customer service environment.
