Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. The Utilization Management & Clinical Validation RN will accurately and efficiently review and extract pertinent case details from patient medical records; and craft strongly defensible appeal letters per process instructions and the department's/company's guidance. They will have a working knowledge encoder use and selecting appropriate, supportable appeal arguments from evidence-based, peer reviewed medical literature as provided as well as interpreting and utilizing ICD 9 and 10, CM and PCS, CPT coding system, and HCPCS guidelines. They will recommend changes to coding which will retain, lessen, or increase financial impact when analysis of chart indicates opportunities. The Appeals nurse will perform their job functions, adhering to both Optum and OPAS policies and procedures, which include but are not limited to the following: You will enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. • Adheres to approved schedule and arrives to work timely • Maintains accurate accounts of time off in both Verint and HR Direct as per guidelines, and follows directives for time off, schedule changes, etc. • Follows directive of composing appeal letters to include appropriate data extraction, construction of well-written appeals letters with proper grammar, utilization of appeal tools including pre-constructed templates, and inclusion of appropriate medical literature references • Use and fluency of encoders, coding clinics, ICD-9 and 10 guidelines, CM and PCS, CPT coding system and HCPCS guidelines • Working knowledge of Word • Effective communication skills • Excellent typing skills with a minimum of 45/min speed • Adheres to company policies and procedures as well as policies, procedures, and laws • Understands and complies with HIPAA confidentiality requirements • Support and promote OPAS, Optum, and the enterprise goals and mission • Build relationships across Optum, OPAS, OGA and our clients • Collaborate with peers to assure continuity of communication and execution of deliverables as needed • Adheres to quality and productivity expectations • Participate in and contribute to meetings as appropriate • Maintains organization on the team and ensures everyone conducts themselves professionally • Remains up to date with all learning modules, competencies, and state required licenses • Performs other related duties, tasks, and processes as required by leadership • Ability to establish priorities, be self-motivated, work independently, and follow instructions with supervision and structure • Positive attitude and the ability to function as a collaborative team member You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Optum Home & Community Care is part of UnitedHealth Group and provides telephonic case management services to help members navigate the health care system and access support services. As an RN Case Manager, you would assess members' health status, identify gaps in treatment plans, establish care goals, coordinate with multidisciplinary teams including mental health clinicians, provide patient education and coaching, make referrals to community resources, and facilitate transitions between care settings—primarily through phone calls in a high-volume customer service environment.
