Explore opportunities with Atrius Health, part of the Optum family of businesses. We're an innovative health care leader and multi-specialty group practice, delivering an effective, connected system of care for adult and pediatric patients at 28 practice locations in eastern Massachusetts. Our entire team of providers (physicians, PA/NPs and ancillary clinicians) works collaboratively with a value-based philosophy within our group practice as well as with hospitals, rehab and nursing facilities. Be part of our vision to transform care and improve lives by building trust, understanding and shared decision-making with every patient. Join us and discover the meaning behind Caring. Connecting. Growing together. As the Registered Nurse, you will be responsible for effective care delivery and management of patient care within a specialty, utilizing the nursing process and adhering to current standards of nursing practice. Communicates and coordinates effectively with all entities involved in the care of the patient to promote safe, high quality care. Making decisions reflecting critical thinking and evidence based nursing practice. Position Details: • Location: 133 Brookline Avenue, Boston, MA - Remote • Department: Gastroenterology • Schedule: 40HRS Weekly If you are located in Massachusetts, you will have the flexibility to work remotely* as you take on some tough challenges. Primary Responsibilities: • Build therapeutic and supportive relationships with patients and families, providing education and managing care transitions • Assess patient symptoms and concerns received through telephone calls, patient portal messages, secure chat, and referrals • Prioritize patient needs based on clinical urgency and established protocols • Escalate complex or urgent clinical issues to GI physicians or Advanced Practice Clinicians (APCs) • Review and respond to patient inquiries regarding GI conditions, medications, test results, and treatment plans • Provide clinical guidance within nursing scope of practice • Contribute to quality improvement initiatives, mentor nursing staff, and uphold high standards of patient service and safety • Manage electronic medical record (EMR) in-basket workflows • Review and address patient portal messages, refill requests, test results, and provider communications • Identify messages requiring provider review and route appropriately • Maintain timely response standards in accordance with departmental expectations You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Optum Home & Community Care is part of UnitedHealth Group and provides telephonic case management services to help members navigate the health care system and access support services. As an RN Case Manager, you would assess members' health status, identify gaps in treatment plans, establish care goals, coordinate with multidisciplinary teams including mental health clinicians, provide patient education and coaching, make referrals to community resources, and facilitate transitions between care settings—primarily through phone calls in a high-volume customer service environment.
