Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. As a Discharge Care Manager at UnitedHealth Group, you will be responsible for implementing day-to-day telephonic case management interventions for identified high risk members. This means you will be tasked with assessing and interpreting member needs and identifying solutions that will help our members live healthier lives. This is an inspiring job at a truly inspired organization. The Discharge Care Manager (DCM) will coordinate and document the discharge plan in collaboration with other key clinical care team members. The DCM will also follow the member while in the acute inpatient setting. If you are located in the state of Pennsylvania, you will have the flexibility to work remotely* as you take on some tough challenges. Primary Responsibilities: • Evaluation of member discharge needs including delays in care and readmission prevention plan • Collaboration with providers and members to coordinate care post discharge • Participate in rounds with the Medical Director to discuss cases as needed • Identification of internal or community-based program support or resources • Coordination with the facility Discharge Planner to ensure post hospital services are arranged prior to the member being discharged • Assist with coordination of difficult cases needing placement in an alternate level of care facility • Documentation of discharge activities as outlined in standard operating procedures and data entry strategies • Participate in team meetings, education discussions and related activities • Works collaboratively with team members in a matrix environment to ensure an end-to-end positive experience for members, providers and care teams You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Optum Home & Community Care is part of UnitedHealth Group and provides telephonic case management services to help members navigate the health care system and access support services. As an RN Case Manager, you would assess members' health status, identify gaps in treatment plans, establish care goals, coordinate with multidisciplinary teams including mental health clinicians, provide patient education and coaching, make referrals to community resources, and facilitate transitions between care settings—primarily through phone calls in a high-volume customer service environment.
