UnitedHealthcare
At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.
The Utilization Management (UM) Manager is responsible for the supervisory oversight and direction of UM department activities to include prior authorization for post-acute services, medical necessity determinations, concurrent and retrospective reviews and discharge planning functions. The UM Manager actively participates in management decisions to verify compliance with all contract requirements. This position is based in Idaho but can be worked remotely. If you reside in Idaho, you will have the flexibility to work remotely* as you take on some tough challeng
Required Qualifications: Current, unrestricted RN license in the State of Idaho 5+ years of relevant experience in Utilization Management 3+ years of experience with Medicaid and Long-Term Services and Supports (LTSS), may include work with the MLTSS population Intermediate proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook) and ability to navigate in a Windows environment Willingness to work weekends and holidays on a rotational basis Access to a designated workspace and high-speed internet at home Ability to travel up to 10% to the office, as needed Resident of Idaho Preferred Qualifications: Undergraduate degree Certified Case Manager (CCM) Utilization Management and Case Management experience Experience in a supervisory role within a managed care environment Bilingual in Spanish/English or another language relevant to the market and region Proven background in managed care
Directs the activities of the UM staff, with direct supervision by the medical director regarding prior authorization, medical necessity determinations, concurrent review, retrospective review, appropriate utilization of health care services, continuity of care and other clinical and medical management programs Aids, approves and intervenes, as needed, to determine medical necessity, appropriateness and extended length-of-stay decisions Assists inpatient care manager in UM of members with complex medical care involving numerous providers or frequent intervention Participates in State- or plan-required audits and complies with all reporting requirements by area of responsibility Oversees reporting and monitors potential high-cost cases, readmissions, UM statistics to include admits per thousand, bed days per thousand, length-of-stay and readmissions per thousand within 30 days of discharge Develops and implements action plans for improvement, as needed Liaisons with the national UM team to ensure use of best practices and adherence to state contract requirements
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