Conifer Health Solutions
We know it takes a special person to be a nurse, and we are committed to providing our nurses with an enriching and rewarding environment. We provide the resources, tools and support our employees need to serve our patients and customers in the best way possible ā so we can provide the right care, in the right place, at the right time, and do so with compassion.
The purpose of the Utilization Management Nurse is to ensure quality of patient care, effective utilization of available health services, review of admissions for medical necessity and necessity of continued stay in the inpatient setting. Ensures members have a safe discharge plan in place prior to discharge from the inpatient setting.
KNOWLEDGE, SKILLS, ABILITIES: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Two (2) years managed care experience in UM/CM Department, preferred Knowledge of CMS, State Regulations, URAC and NCQA guidelines preferred ICD-9 and CPT coding experience a plus Experienced computer skills with Microsoft Word, Microsoft Outlook, Excel and experience working in a health plan medical management documentation system a plus Experience in EZ-CAP preferred Medical Terminology preferred Conifer requires its candidates, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment. This may include, but is not limited to, the COVID-19 vaccination, influenza vaccination, and/or any future required vaccines and screenings. EDUCATION / EXPERIENCE: Include minimum education, technical training, and/or experience preferred to perform the job. Minimum Education: RN Preferred Education: BA or BS in Nursing Minimum Experience: 3 to 5 years of acute care experience 2 Years Health Plan Utilization Review or equivalent Preferred Experience: 5 years Health Plan Utilization Review 5 years Acute Care experience with 1 year ICU / ER REQUIRED CERTIFICATIONS/LICENSURE: Include minimum certification required to perform the job. Licensure must be current and unrestricted in the appropriate jurisdiction PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Must be able to work in sitting position, use computer and answer telephone Ability to travel Includes ability to walk through hospital-based departments across broad campus settings, including Emergency Department environments WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Office Work Environment TRAVEL: Approximately 5% travel may be required
Responsible for providing timely referral determination by accurate: Usage of the Milliman Care Guidelines Identification of referrals to the medical director for review Appropriate letter language and coding (denials, deferrals, modifications) Appropriate selection of the preferred and contracted providers Proper identification of eligibility and health plan benefits Proper coding to trigger the record to be routed to a different work queue or to trigger the proper determination notice to be sent out Responsible for maintaining compliance in turnaround time requirements as mandated by the TAT Standards Responsible for working closely with supervisor/lead to address issues and delays that can cause failure to meet or maintain compliance. Meets or exceeds production and quality metrics. Work directly with the provider(s) and health plan Medical Director to facilitate quality service to the member and provider. Identifies Clinical Program opportunities and refers members to the appropriate healthcare program (e.g. case management, engagement team, and disease management). Attend all mandatory meetings and training. Maintains and keeps in total confidence all files, documents and records that pertain to the business operations. Collaborates, educates and consults with Customer Service/Claims Operations, Sales and Marketing and Health Care Services to ensure consistent work processes and procedural application of clinical criteria. All other job related duties as it relates to the job function or as delegated by the management team.
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