Virtual Care Center Licensed Assistant Manager

Planned Parenthood is committed to creating a dynamic work environment that values diversity, equity, inclusion, respect, integrity, customer focus, and innovation. We are committed to creating a welcoming space for all people on our staff, in our health centers, and in our community. We do this by tending to the team, respecting and honoring all people, jumping in, trying and learning, caring for our business, and returning to our mission.

Position Salary Range: $37.35 - $47.31 per hour Starting Pay: Although our full pay range is included above, new hires budgeted hiring range is $ $37.35 - $ 42.33 per hour. Schedule: Full-Time, ~37.5hrs/week; Non-Exempt; Benefits Eligible Monday - Friday: 9am - 5pm with occasional Saturdays Snapshot: Your days will be spent on the computer in a virtual environment providing support to staff individually and as a team, monitoring flow, and implementing and improving processes while maintaining compliance to PPRM Medical Standards & Guidelines and policies. You will also function in flow as a Registered Nurse and be an important part of abortion, family planning, and gender affirming care for patient follow-up, and patient care coordination. Some of your time will be spent assisting the Virtual Care Center Manager in developing and implementing various clinical and operational practices that establish positive employer-employee-patient relationships and promote high levels of employee morale. Some of your time will be spent alone doing things such as reviewing protocols and reports, creating training materials, drafting communications, and managing payroll. This job can be on-site or from home. If you work from home, this position runs software that requires high-speed internet with 25 MB download and 15 MB upload speeds. The ability to consistently run this software is a requirement to be successful in this position. If you work from home, you will need a quiet space that is free of distractions, so that you can focus on your job responsibilities. Background noise should be limited, and you must be able to maintain a space that provides patient confidentiality. You may be required to be in the office occasionally for administrative duties, training, or teambuilding. You may be required to be in the office occasionally for administrative duties, training, or teambuilding.  Key Approaches to the Work: Highly Organized Project Management & Execution Relationship Builder Strong Attention to Detail Strong Communication Flexible Inclusion and Equity Champion

Direct management of team: You will be involved in all aspects of team management and support, directly managing the VCC RNs, while playing a key role in hiring, onboarding, supporting, training, coaching and evaluating all members of the VCC team. You play a key role in setting the tone and establishing a positive culture for staff. To do this you will: Lead by example and maintain a positive and professional work environment through preparation of weekly staff meetings, team building activities, and exemplifying all PPRM values. Responsible for personnel management, development, and supervision for direct reports including hiring, defining job objectives and skill set requirements, training, performance management, development, and recognition; provide in the moment correction and coaching as appropriate. Create materials, documents, and tools staff utilize while training. Manage staff efficiency and productivity, assist in identifying areas of improvement, and help find ways to address these needs, which can include monitoring patient communication, clinical outcomes, follow-up reports and employee documentation in the Electronic Health Record (EHR). Act as a resource to VCC staff to answer questions, monitor flow, ensure benchmarks are met and resolve issues/concerns for patients and staff to make certain patient care is being delivered effectively and safely. Manage VCC RN payroll needs, including time off requests, schedules and ensure the accuracy of reported hours worked and meeting all payroll deadlines while following all company protocols and guidelines. Participate in interdepartmental communication as needed to provide the best experience to patients and staff by communicating with other PPRM departments as needed to assist in completing tasks, problem solve and improve processes. Participate in the facilitation of staff meetings and facilitate communication among the VCC team. Support Capacity-Building Efforts Internally: You contribute to the culture of the team in explicit and implicit ways, supporting the VCC Manager of Telehealth and Director of the VCC as a key contributor to overall success of team; you collaborate with colleagues in other departments and ensure team priorities and initiatives are carried out. To do this you will: Work to build capacity in others who see patients, serving as a leader with expertise and knowledge that can support the team. Maintain an organized tracking system of all on-going follow-up activity. Work with VCC staff to ensure the team is following all PPRM policies, procedures and the Medical Standards and Guidelines (MS&Gs), maintaining timely and accurate follow-up notification and patient care. In partnership with the Quality and Risk Management Team (QM) and VCC Manager of Telehealth, monitor quality assurance functions and patient safety, reporting deficiencies and develop corrective action plans. Learn and stay current on all relevant protocol requirements. Complete all responsibilities according to established protocols, policies, and standard practices in the areas of customer service, quality assurance and regulatory compliance programs such as HIPAA (Health Information Portability & Accountability Act), OSHA (Occupational Safety & Health Administration) and CLIA (Clinical Laboratory Improvement Act). Implement clinical and regulatory changes and coordinate with QM and VCC Manager of Telehealth on the privileging of staff, as assigned. Demonstrate knowledge of all roles within the VCC, understanding individual responsibilities and how they intersect with Centralized Follow up and act as a leader within the department