Virtual Care Center RN

About Us: Planned Parenthood is committed to creating a dynamic work environment that values diversity, equity, inclusion, respect, integrity, customer focus, and innovation. We are committed to creating a welcoming space for all people on our staff, in our health centers, and in our community. We do this by tending to the team, respecting and honoring all people, jumping in, trying and learning, caring for our business, and returning to our mission. Learn More Abortion Care: At PPRM, we all work in abortion care. This role supports abortion care through direct clinical triage, patient education, and follow-up, ensuring timely and empathetic support to those navigating abortion services.

Your workdays will primarily be remote, spent managing clinical workflows through EHRs, patient portal messages, and telehealth platforms. You’ll respond to patient inquiries, conduct virtual nursing assessments and triage caller needs per policy, support medical follow-up protocols, and collaborate with providers and internal teams. You’ll also serve as a resource for virtual reception staff and support compliance with audits and clinical standards. Occasional travel may be required for training and team meetings. This job can be on-site or from home. If you work from home, this position runs software that requires high-speed internet with 25 MB download and 15 MB upload speeds. The ability to consistently run this software is a requirement to be successful in this position. If you work from home, you will need a quiet space that is free of distractions, so that you can focus on your job responsibilities. Background noise should be limited, and you must be able to maintain a space that provides patient confidentiality. You may be required to be in the office occasionally for administrative duties, training, or teambuilding. In order to be fully considered for this role, please complete this Pre-Hire VCC RN Skills Self-Assessment along with this application.

Provide virtual triage and nursing assessments for medical questions and concerns, including abortion-related care, per PPRM Medical Standards and Guidelines (MS&Gs) Manage follow-up for lab results, STI notifications, HCG tracking, and PUL cases Collaborate with providers on Provider Approval Queue (PAQ) and patient follow-up Respond to patient portal messages and ensure real-time EHR documentation Support Virtual Medical Receptionist (VMR) staff by serving as a clinical resource Participate in clinical audits and quality improvement projects Report as required by state and/or federal law about patient lab results COVID-19 Protocol: Vaccination against COVID-19 will no longer be a condition of employment. However, all Health Center/Patient or Community Facing Employees, must have the COVID vaccine or wear a mask at all times beginning November 1st. Proof must be uploaded upon hire. You will upload a picture or pdf of your vaccination card(s) prior to your start date. Flu Protocol: All employees working directly with patients, the community or working in a health center will be required to have the flu shot or wear a mask during patient/community contact or while in the health center from November 1 – April 30 each year (Flu Season). Proof must be uploaded upon hire. You will upload a picture or pdf of your vaccination card(s) prior to your start date. Background Check Required: Planned Parenthood of the Rocky Mountains is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment, and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law.