Virtual Care Nurse Marketing Customer Experience Part Time Days

At AdventHealth Orlando, what started as a converted farmhouse in rural Central Florida has become Central Florida’s major tertiary health care facility. Patients come from the Southeast, the Caribbean and even as far as South America for our proven expertise and compassionate health care. With a variety of Orlando hospital jobs, we invite you to start or elevate your career with a new job at AdventHealth Orlando. We constantly seek out Orlando nurses, medical assistants, nurse assistants, patient care and health administration professionals who share our passion for whole-person health care. Learn more about our open positions and apply to become an invaluable part of our team. Every day, our fellow team members show up to work, unified by one shared mission: Extending the Healing Ministry of Jesus Christ. As a faith-based health care organization, our story is one of hope as we strive to heal and restore the body, mind and spirit. Though our facilities are spread across the country, this unwavering belief binds us together. Across every office, exam and patient room, we’re committed to providing individualized, holistic care. This is our Christian mission, and it inspires us to help make communities healthier and happier.

All the benefits and perks you need for you and your family: Benefits from Day One Paid Days Off from Day One Debt-free Education (Certifications and Degrees without out-of-pocket tuition expense) Career Development Whole Person Wellbeing Resources Schedule: Full Time Shift: Part Time Days, three eight-hour or two twelve-hour shifts with rotating weekends Location : Remote/Virtual The community you’ll be caring for: Located on a lush tropical campus, our flagship hospital, 1,368-bed AdventHealth Orlando Serves as the major tertiary facility for much of the Southeast, the Caribbean and South America AdventHealth Orlando houses one of the largest Emergency Departments and largest cardiac catheterization labs in the country We are already one of the busiest hospitals in the nation, providing service excellence to more than 32,000 inpatients and 125,000 outpatients each year. The role you’ll contribute: The CxC Virtual Care Nurse coordinates care, educates clients, and provides protocol-driven interventions within the scope of practice that have direct influence on clinical and whole health outcomes. It is a dynamic and systemic collaborative approach to providing and coordinating health care services to a defined population across the continuum. Responsibilities include virtual assessment of healthcare needs, collaboration, and coordination with health care providers, and development of plan of care with accurate documentation of these activities. Expectations of this role include providing exceptional customer service, striving to anticipate and meet the needs of AdventHealth consumers, treating all consumers and colleagues with dignity and respect, and working collaboratively with colleagues to achieve quality and performance standards. The nurse reports to department leadership and maintains a working knowledge of AdventHealth service offerings, service workflows, and CxC technologies necessary to perform all job functions.

Demonstrates excellent customer-care skills. Provides virtual clinical care within their nursing scope of practice. Competent in remote patient monitoring and uses critical thinking skills and decisive judgment to provide triage to symptomatic consumers in accordance with scope of practice. Elicit questions, concerns, and information from caller to assess symptoms, determine acuity, identify appropriate algorithm/protocol, and develop patient care plan and follow-up. Provide professional advice, education, and options based on assessment, established algorithm/protocol, and clinical judgment; when appropriate, escalate interactions to appropriate emergency response services. Provide referrals to healthcare providers and community resources when appropriate; assist with follow-up or appointment scheduling when needed. Utilize proper escalations when issues arise and see them through to resolution. Adhere to all established workflows, scripting, and department greetings. Thoroughly document all interactions and consistently update consumer records in the relevant technology system(s). Maintain knowledge of CxC services and AH offerings to properly direct inquiries when outside of service's scope. Perform other duties, as assigned by the Supervisor or other leaders.