Virtual RN

Tia is a full-stack women's healthcare business that builds products, tools and clinical services virtually and in person to help every woman be her own patient advocate and get meaningfully better healthcare. We’re putting the soul back in medicine, one patient and one provider at a time through a care philosophy that is reimagined to listen to and empower women to actively take control of their healthcare. The care philosophy that supports our patients is also built to support clinicians who are the heart and soul of the care Tia is able to provide. In order to do that - we need YOU!

As a Virtual RN, you will be part of the Care Connect team at Tia, working with teams across the company to empower providers to focus on patient care and support overall business needs. You will also be every Tia member’s partner in their health and wellness journey- helping them navigate both the healthcare system and ensuring that they are getting a concierge-level experience at Tia. REPORTS TO: Associate Manager - RN Team

Day-to-day patient communications: Triage member communications appropriately Manage inbound members messages, ensuring proper prioritization across various types of messages Ensure if we cannot answer the members' needs that we connect them to someone who can i.e. urgent needs, clinical needs, etc. When performing any handoffs to another team member, do so by providing both the members and other Tia team members full context. Answer phone calls and call patients Ensure each member's message is responded in a personal, empathetic way while adding context and informing members about their options in their healthcare. Solution-oriented mindset -- will work to ensure Tia can support all members requests, no matter how difficult. Maintains extreme ownership of the RN queues, prioritizing urgent clinical needs and working toward 'Inbox Zero' through efficient task management and protocol-driven care. Ensuring members needs get met and ensuring that if a member expresses concerns, that we follow internal processes to ensure they get addressed. Answering clinical questions in chat and escalating as appropriate Responding to clinical questions in chat that arise within agreed-upon Turn Around Time while using Tia’s Tone of Voice Principles Providing patients with full context behind treatment recommendations Escalating patients to providers or urgent care using designed protocols Performing Other Nurse Tasks like:Medication refills Executing medication refills and bridges via established clinical standing orders and protocols Reporting lab results Management of lab and imaging results (including BI-RADS and complex screening panels) to provide patients with immediate, actionable context. Work collaboratively with care team members to facilitate careAct as a team when it comes to a patient’s care, working together to ensure we can provide a high quality patient experience. Assist in the execution of clinical protocols and support quality improvement initiatives across care journeys for both patients and providers. Support providers in everyday tasks to advance the patient needs Support the day-to-day needs of providers, including managing provider inboxes, prescription refills, and other clinical tasks. Build strong, collaborative relationships with providers, and act as the RN resource for our market teams