Weekday Registered Nurse (RN) – Bilingual (Spanish/English) | Full-Time | Compact + IL, MA, NV, NY, OR, MN

Call 4 Health is a leading medical call center dedicated to delivering compassionate, high-quality support to patients and clients since 1997. Our team understands the challenges patients face—emotionally, physically, and financially—and strives to provide care with empathy and professionalism in every interaction. Using advanced technology, we handle thousands of calls daily, offering tailored solutions through our Interactive Voice Response (IVR) system and dedicated account managers. Our staff takes pride in innovation, problem-solving, and community service, including serving as a leading Disaster Relief Call Center during local emergencies. At Call 4 Health, compassion drives everything we do, and excellence in customer service is not just a goal—it’s our standard. Join us and be part of a team that truly makes a difference.

The Registered Nurse (RN) plays a critical role as a physician extender within a remote healthcare team. In this position, the RN supports providers by efficiently managing Electronic Health Records (EHR), responding to patient inquiries, and delivering timely clinical guidance to promote high-quality patient care. This role includes responding to calls for a multi-state nurse triage telephone service, managing inbound and outbound patient communications, assessing and triaging patient needs, conducting follow-up outreach, and facilitating effective communication between patients and healthcare professionals. The RN contributes directly to improved patient outcomes and overall team effectiveness.

The duties and responsibilities outlined below represent the general expectations of the role but are not all-inclusive. Track and respond to calls for a multi-state nurse triage telephone service, including receiving inbound patient calls and placing outbound calls, while utilizing Schmitt-Thompson telephone triage protocols to accurately document patient interactions within client EHR systems and/or the Call 4 Health platform. Provide clinical assessments based on established protocols and triage patients via telephone or patient portals. Perform administrative and clinical support tasks, including medication prescription refills per established protocols, notifying providers of critical results, and coordinating follow-up care after hospital discharge or surgical procedures. Facilitate referrals and collaborate on prior authorization requests requiring clinical consultation. Assist with inquiries from external agencies such as hospitals, nursing homes, funeral homes, and Departments of Labor or Motor Vehicles. Participate in Remote Patient Monitoring (RPM) programs by reviewing patient vital signs and providing education related to chronic disease management, including diabetes, hypertension, and COPD. Screen and qualify patients for clinical trials, conduct follow-up outreach, and provide patient education as required. Perform additional duties as assigned to support the healthcare team and enhance patient care delivery.